|Speaking - Talking to others to convey information effectively.
|Service Orientation - Actively looking for ways to help people.
|Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
|Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
|Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
|Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
|Coordination - Adjusting actions in relation to others' actions.
|Writing - Communicating effectively in writing as appropriate for the needs of the audience.
|Mathematics - Using mathematics to solve problems.
|Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
|Operation and Control - Controlling operations of equipment or systems.
|Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
|Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
|Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
|English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
|Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
|Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
|Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
|Integrity - Job requires being honest and ethical.
|Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
|Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
|Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
|Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
|Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
|Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
|Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
|Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
|Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
|Persistence - Job requires persistence in the face of obstacles.
|Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
|Initiative - Job requires a willingness to take on responsibilities and challenges.