Mail Clerks and Mail Machine Operators, Except Postal Service Career

Job Description: Prepare incoming and outgoing mail for distribution. Time-stamp, open, read, sort, and route incoming mail; and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include keeping necessary records and completed forms.


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Mail Clerks and Mail Machine Operators, Except Postal Service Career

What Mail Clerks and Mail Machine Operators, Except Postal Services do:

  • Remove containers of sorted mail or parcels and transfer them to designated areas according to established procedures.
  • Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
  • Accept and check containers of mail or parcels from large volume mailers, couriers, and contractors.
  • Wrap packages or bundles by hand, or by using tying machines.
  • Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
  • Affix postage to packages or letters by hand, or stamp materials, using postage meters.
  • Seal or open envelopes, by hand or by using machines.
  • Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities.
  • Weigh packages or letters to determine postage needed, using weighing scales and rate charts.
  • Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.
  • Answer inquiries regarding shipping or mailing policies.
  • Add ink, fill paste reservoirs, and change machine ribbons when necessary.
  • Release packages or letters to customers upon presentation of written notices or other identification.
  • Clear jams in sortation equipment.
  • Operate computer-controlled keyboards or voice recognition equipment to direct items according to established routing schemes.
  • Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations.
  • Fold letters or circulars and insert them in envelopes.
  • Sell mail products, and accept payment for products and mailing charges.
  • Inspect mail machine output for defects and determine how to eliminate causes of any defects.
  • Remove from machines printed materials, such as labeled articles, postmarked envelopes or tape, and folded sheets.
  • Stamp dates and times of receipt of incoming mail.
  • Read production orders to determine types and sizes of items scheduled for printing and mailing.
  • Mail merchandise samples or promotional literature in response to requests.
  • Start machines that automatically feed plates, stencils, or tapes through mechanisms, and observe machine operations to detect any malfunctions.
  • Adjust guides, rollers, loose card inserters, weighing machines, and tying arms, using rules and hand tools.
  • Contact delivery or courier services to arrange delivery of letters and parcels.
  • Operate embossing machines or typewriters to make corrections, additions, and changes to address plates.
  • Insert material for printing or addressing into loading racks on machines, select type or die sizes, and position plates, stencils, or tapes in machine magazines.
  • Use equipment, such as forklifts and automated "trains," to move containers of mail.

What work activities are most important?

Importance Activities

Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Controlling Machines and Processes - Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.

Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.

Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Repairing and Maintaining Mechanical Equipment - Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Operating Vehicles, Mechanized Devices, or Equipment - Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Holland Code Chart for a Mail Clerks and Mail Machine Operators, Except Postal Service