Correspondence Clerk Career

Job Description: Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.


Is Correspondence Clerk the right career path for you?
Take the MyMajors Quiz and find out if it fits one of your top recommended majors!

Correspondence Clerk Career

What skills are required for Correspondence Clerks?

Importance Skills
  Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
  Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  Speaking - Talking to others to convey information effectively.
  Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  Coordination - Adjusting actions in relation to others' actions.
  Time Management - Managing one's own time and the time of others.
  Service Orientation - Actively looking for ways to help people.
  Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  Persuasion - Persuading others to change their minds or behavior.
  Negotiation - Bringing others together and trying to reconcile differences.
  Mathematics - Using mathematics to solve problems.
  Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

What knowledge is needed to be a Correspondence Clerk?

Importance Knowledge
  English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
  Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Work Styles

Importance Styles
  Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  Integrity - Job requires being honest and ethical.
  Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  Initiative - Job requires a willingness to take on responsibilities and challenges.
  Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
  Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
  Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  Persistence - Job requires persistence in the face of obstacles.
  Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.