Loan Interviewers and Clerk Career

Job Description: Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.


Is Loan Interviewers and Clerk the right career path for you?
Take the MyMajors Quiz and find out if it fits one of your top recommended majors!

Loan Interviewers and Clerk Career

What Loan Interviewers and Clerks do:

  • Verify and examine information and accuracy of loan application and closing documents.
  • Contact credit bureaus, employers, and other sources to check applicants' credit and personal references.
  • Answer questions and advise customers regarding loans and transactions.
  • File and maintain loan records.
  • Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
  • Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
  • Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
  • Check value of customer collateral to be held as loan security.
  • Present loan and repayment schedules to customers.
  • Interview loan applicants to obtain personal and financial data and to assist in completing applications.
  • Record applications for loan and credit, loan information, and disbursements of funds, using computers.
  • Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.
  • Review customer accounts to determine whether payments are made on time and that other loan terms are being followed.
  • Submit loan applications with recommendation for underwriting approval.
  • Order property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property.
  • Accept payment on accounts.
  • Schedule and conduct closings of mortgage transactions.
  • Establish credit limits and grant extensions of credit on overdue accounts.

What work activities are most important?

Importance Activities

Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.

Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.

Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.

Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.

Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Holland Code Chart for a Loan Interviewers and Clerk